Return Policies

Policies

Returns accepted within 30 days of purchase.

Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.

Return packages should be authorized. Any return request not authorized by the customer service will not be honored. Please be sure to submit a return request online or contact us before returning.

Please ensure that the item(s) you are returning matches your return request. Do not include additional item(s) not listed.

Refunds

Send the returned purchase in its original packaging with product tag back to our return center. Once the returned parcel reaches the return center, the refund will be issued to the original payment account (or other refund methods) as per your request in 3 to 7 business days.
Note: Generally, the original shipping charges for an order (if any) are non-refundable.

 

Exchange Policy

We offer an exchange service. If you are not completely satisfied with your purchase, exchanging is easy. Please note that we only accept exchanges for the same item in a different size/color. Exchanges must be authorized. Any exchange request not authorized by Customer Service will not be accepted. Please contact us before making an exchange or return Contact Us. Please note that after submitting an exchange request, the return must be made within 10 days.

Order Cancellation

Your order will be fully refunded if it is canceled within 24 hours of purchase.
We will NOT accept an order cancellation request if the order has already shipped.