Shipping Policy

Order Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Methods, Costs & Delivery Times

We currently offer:

• Standard Shipping via UPS Ground Advantage (estimated 3-6 business days) or FedEx 2nd Day Air.

Shipping costs are calculated at checkout based on the weight and destination of your order.

Please note that shipping timelines are estimates only and are not guaranteed.

Shipping Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order. We cannot guarantee address changes after this timeframe.

Customers are responsible for providing accurate shipping information at checkout.

Shipping Restrictions

We currently ship within the United States only.

Marked Delivered but Not Received

Once an order has been marked as delivered by the shipping carrier, we are unable to guarantee its location. However, we are happy to help guide you through next steps.

If your package shows as delivered but has not been received, we recommend:

• Checking around your property (porch, mailbox, side door, garage, etc.)
• Asking neighbors or household members in case it was accepted on your behalf
• Waiting 24–48 hours, as carriers sometimes mark packages as delivered early
• Contacting your local post office or carrier for more detailed delivery information

Jennie Dots is a small business, and we understand how frustrating and disappointing it can be when a package cannot be found. Unfortunately, we cannot be held responsible for packages shipped to the address provided at checkout and marked as delivered by USPS or the shipping carrier.

Once the carrier confirms delivery to the correct shipping address, we are unable to replace or refund packages that are lost or stolen after delivery.

If your package is marked as delivered but you cannot locate it, please contact us at support@jenniedots.com. Although we cannot offer a replacement or refund, we are happy to help review the tracking information and discuss the best next steps and investigating with the shipping carrier.

To help protect your order, we recommend choosing a secure delivery location whenever possible and carefully reviewing your shipping address before completing your purchase.

Returns & Refunds

Please review our Return Policy for full details regarding eligible returns and final sale items.

Customer Service

Trade Name: Jennie Dots
Email: support@jenniedots.com

Customer service emails will be responded to within 24 business hours, Monday through Friday.

Packed and shipped with care from Tampa, Florida 💛